You may return an order by notifying us within 14 days from the day that you received the ordered products. You must send a return notification containing your name, address, e-mail address, the order number and a specification of which products that the return relates to, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the return notification, return the applicable products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
When an order is returned by you, we will refund the price that you have paid for the products returned, excluding any shipping or handling costs. From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to the fact that you have handled them to a greater extent than necessary to determine their function or characteristics. We will pay the amount to be refunded within 30 days of the return notification. We will however delay the payment until we have received the returned products. The refund will be paid with the same payment method that you used to pay the return products unless otherwise agreed.